“Where’s my order?”
Answered before they ask twice.
Order tracking, COD confirmation, returns & exchanges, abandoned-cart recovery, post-purchase NPS. All on WhatsApp, in your brand voice. Hooked into Shopify, WooCommerce, and Shiprocket.
Tracking: bluedart.com/AWB123
Half your support tickets
are one question.
“WISMO” eats your team alive
Where Is My Order. Same Shopify + BlueDart lookup, 800 times a week. Your support team types tracking IDs in their sleep.
COD orders return, a lot
30%+ COD RTO is normal. Each one costs forward + reverse shipping, restocking, and reconciliation. No one’s verifying intent.
Abandoned carts stay abandoned
Email goes to spam. SMS gets ignored. WhatsApp gets read in 90 seconds, but only if you actually send a relevant nudge.
Returns = ticket spaghetti
Manual return approvals, pickups, refunds. Customers chase status across email, IVR, and DMs. Refund delay = bad review.
Pre-purchase. Order. Post-purchase. All covered.
Order status (WISMO)
Customer types order number; we pull Shopify + courier in one round-trip and render a clean answer.
COD confirmation
Every COD order gets a WhatsApp confirmation. Address verified. Customer can switch to prepaid for a tiny discount. RTO drops 22%+ in week one.
Abandoned cart
Triggered 1 hour after cart abandon. Personalized item, optional coupon, direct payment link. Stops if customer engages elsewhere.
Returns & exchanges
Self-serve flow: reason, pickup slot, refund mode. Auto-creates the Shopify return + Shiprocket pickup. Customer gets one trackable thread.
Post-purchase NPS + review
3 days post-delivery: rate the product, optionally drop a public review. Negative scores route to your CX lead, not the homepage.
Connect your store, OMS, and logistics.
"Order confirmations and abandoned-cart recovery now run themselves on WhatsApp, and the AI calls customers back about new-launch offers. Cart recovery alone pays for the platform several times over."
Connect Shopify in 5 minutes.
See it answer real WISMO questions.
Live demo on your store. No re-platforming.
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