AI patient engagement
that doesn’t pretend to be a doctor.
Bookings, OTP-verified identity, hospital FAQs, emergency triage, and human handoff. On WhatsApp and voice, 24×7, in your hospital's branding. Concierge-only by design. No medical advice. Ever.
Reception is the front door.
It's overwhelmed.
“Sorry, all our lines are busy”
Peak hours, fewer reception staff than callers. Patients hang up and call another hospital. You never know it happened.
Repeat questions burn out staff
“What time does cardiology open?” “Where do I park?” “Do you accept my insurance?”. 200 times a day, every day.
No record of WhatsApp conversations
A patient messages a doctor’s personal WhatsApp, gets advice, and there’s zero audit trail when it goes wrong.
After-hours emergencies fall through
A patient types “chest pain” at 11 PM. The auto-responder says “We’ll get back to you on the next business day.” That can’t happen.
Patient journeys, automated.
Each workflow is a configurable template. Connect your HIS, tune the language, and ship.
Appointment booking
Identity check, department, doctor, slot, confirmation. End-to-end, with no staff needed for the common cases.
- • Verifies patient identity with an OTP
- • Checks live doctor availability
- • Books and sends confirmation in one flow
Hospital FAQs
Visit hours, parking, insurance, packages, departments. Sourced from your knowledge base. Edit an article, the agent picks it up on the next message.
- • Answers only from your own knowledge base
- • Cites the source article every time
Emergency triage
Keyword filter runs beforethe model. Patient gets your emergency line in <100ms, and a human is paged in the inbox immediately.
- • Detects emergencies before the AI ever replies
- • Routes straight to your emergency line
- • Flags the conversation as urgent for staff
Reschedule & cancel
Existing patients pick from their upcoming appointments and reschedule in one tap. No more 4 phone calls to move one slot.
Reminders & follow-up
Appointment reminders 24h + 2h before. Post-visit follow-up. CSAT survey. All Meta-template-approved.
Connect your HIS, EMR, and billing tools.
The compliance hospitals worry about. Done.
Built for the realities of healthcare ops. Logs redact PII. Recordings are encrypted at rest. Every conversation is auditable down to the turn.
DPDP-ready data handling
Consent capture on first message. Configurable data-retention windows. Subject-access request export, ready to ship.
No medical advice, by design
The system prompt refuses medical advice, drug dosage, symptom triage, severity assessment. Every refusal is logged for your review.
OTP-gated PHI
No patient lookup, no appointment change, no record access until OTP verification (6 digits, 5-min TTL, 3 attempts max).
"We replaced a 4-person reception phone bank with one unified inbox and an AI concierge. Bookings doubled. Wait time went to zero. And the AI still knows when to step aside."
Show us 5 patient questions.
We'll show you the answers, branded.
20-minute demo, no commitment. We’ll wire your hospital’s name, real FAQs, and a test number.
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